Refund & Cancellation Policy

Customer satisfaction is our primary concern. In the event you are displeased with the product you purchased from Crystal Technology Company, a refund will be given, provided the reasons are genuine. Please read the fine print of each deal before buying — it provides all the details about the services or product you purchase.

Crystal Technology's refund and cancellation policy gives you an option to refund or cancel items purchased for any reason within the specified cancellation period.

In case of dissatisfaction from our services, clients have the right to cancel their order and request a refund from us.

Cancellation Policy

For cancellations, please contact us via the Contact Us link.

Requests received later than 1 business day prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

Crystal Technology makes the best possible efforts to provide quality products and services. All products undergo quality checks and required tests to ensure efficiency, electrical safety & reliability.

In case any client is not completely satisfied with our products, we can provide a refund.

Refunds will be processed within 2 to 5 working days, and the credited amount will be received based on your card issuer's policies.

Refunds will be issued to the same payment method which was used at the time of purchase.

Returns Will Not Be Accepted If

The materials have been opened/used, either fully or partially.
The materials have been tampered with after delivery. This includes faulty storage.
Partial returns will not be accepted.

Replacement Policy

If the item you ordered arrived in physically damaged or defective condition, is different from the description on the product detail page, or has missing parts or accessories, it will be eligible for a free replacement.

⚠️ Important Notice This policy applies only to those who purchase products through an official agreement file signed with Crystal Technology Company — not to clients who have contracted privately with our individual developers. Thank you for your understanding.

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